At napi96, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains precisely what information we collect when you use the napi96 platform, why we collect it, how it is stored and secured, who we may share it with, and what rights you hold over your own data. Please read this document in full before using our services.
Your Privacy Matters: napi96 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to deliver, secure, and improve the napi96 service, and to meet our legal obligations as an online gaming operator serving Indonesian residents.
napi96 ("we", "us", "our") operates the online gaming platform accessible at napi96.app and all associated sub-domains (the "Platform"). As part of providing our services to registered members across Indonesia — including in Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and beyond — we necessarily collect and process certain categories of personal data.
This Privacy Policy applies to all personal data collected from individuals who visit the Platform, register a member account, deposit or withdraw funds, place bets or wagers, participate in promotions, or otherwise interact with napi96 in any capacity. It applies equally to data collected via the napi96 website, mobile browser interface, and any communications channel operated by napi96, including email and live chat.
By registering a napi96 account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not accept the terms of this Privacy Policy, you must not use the napi96 service.
In this Privacy Policy, the following terms carry the meanings set out below:
| Term | Definition |
|---|---|
| Personal Data | Any information that identifies or could reasonably be used to identify a living individual, either alone or in combination with other data. |
| Processing | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, deletion, or destruction. |
| Data Controller | napi96, the entity that determines the purposes and means of processing personal data collected through the Platform. |
| Data Processor | A third party that processes personal data on behalf of napi96 under a contractual agreement, such as a payment processor or cloud hosting provider. |
| Member | A registered user of the napi96 Platform who has completed account registration and whose account is in active, suspended, or closed status. |
| KYC | Know Your Customer — the identity and age verification process that napi96 conducts prior to processing a Member's first withdrawal and periodically thereafter. |
| Cookies | Small text files placed on a user's device by the Platform to store session information, preferences, and analytical data. |
| IDR / Rupiah | Indonesian Rupiah, the sole currency accepted on the napi96 Platform for all deposits and withdrawals. |
napi96 collects personal data in the following categories, depending on how you interact with the Platform:
When you register a napi96 account, we collect your full legal name, date of birth, gender, Indonesian national identity number (NIK) or passport number, residential address, city of residence (e.g., Jakarta, Surabaya, Bandung), email address, and mobile phone number. This information is required to create and maintain your account and to complete KYC verification.
To facilitate deposits and withdrawals in Indonesian Rupiah (IDR), we collect the details of the bank account or e-wallet you register as your payment method. This includes the bank name (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), account number, and account holder name. For e-wallet payments, we collect the registered phone number associated with your OVO, DANA, GoPay, ShopeePay, or LinkAja account. We do not store full debit card or credit card numbers on our systems.
As part of our Know Your Customer process, we collect copies of government-issued identity documents (KTP, SIM, or passport), proof of residential address (utility bill or bank statement), and a selfie or live photograph for facial verification purposes. These documents are stored securely and used solely for identity verification and fraud prevention.
We maintain detailed records of all transactions and gaming activity on your account, including deposit and withdrawal amounts and timestamps, bet history, game results, bonus claims and wagering progress, and account balance changes. This data is essential for account management, dispute resolution, and regulatory compliance.
When you access the Platform, we automatically collect technical information including your IP address, browser type and version, device type and operating system, screen resolution, time zone (WIB, WITA, or WIT), pages visited and duration of visit, referring URL, and session identifiers. This data is collected via server logs and cookies as described in Clause 10.
We retain records of all communications between you and napi96's support team, whether conducted via live chat, email, or any other channel. This includes the content of messages, timestamps, and the resolution status of any query or complaint raised.
Where you have opted in to receive promotional communications from napi96, we record your marketing preferences and consent. You may withdraw consent at any time by contacting [email protected].
napi96 collects personal data through the following means:
napi96 processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity, contact, and financial data |
| Age and identity verification (KYC) | Identity data, KYC documents |
| Processing deposits and withdrawals in IDR | Financial data, transaction data |
| Providing gaming, sportsbook, and live casino services | Gaming data, technical data |
| Bonus and promotion administration | Gaming data, transaction data, marketing preferences |
| Customer support and dispute resolution | All categories as relevant to the query |
| Fraud detection and prevention | Identity, financial, technical, and gaming data |
| Anti-money laundering (AML) compliance | Identity, financial, and transaction data |
| Responsible gaming monitoring and interventions | Gaming data, transaction data, communications data |
| Platform security and technical performance | Technical and device data |
| Marketing communications (with consent only) | Identity, contact, marketing preferences |
| Legal and regulatory compliance | All categories as required by applicable law |
napi96 does not use your personal data for any purpose beyond those listed above without first notifying you and, where required, obtaining your explicit consent.
napi96 processes your personal data on one or more of the following legal grounds:
napi96 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
To process deposits and withdrawals via Indonesian bank transfer and e-wallet services (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja), napi96 shares the minimum necessary financial and identity data with the relevant payment processing partner. These partners are contractually bound to process your data only for the specified payment purpose and are prohibited from using it for any other reason.
To fulfil our age and identity verification obligations, napi96 engages specialist third-party KYC service providers. These providers receive only the data required to perform the verification check and operate under strict data processing agreements with napi96.
Live casino and slot game content on the napi96 Platform is provided by licensed third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These studios receive only the session and game-outcome data necessary to operate the game round within the napi96 environment. They do not receive your full identity or financial details.
napi96 uses reputable cloud hosting and technology infrastructure providers to operate its platform. These providers process technical and operational data on napi96's behalf under data processing agreements that require them to maintain appropriate security standards and to use the data only as directed by napi96.
napi96 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or legitimate legal process. napi96 will, where legally permitted, notify you of any such disclosure request prior to complying with it.
In the event that napi96 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply to your data under the new entity.
No Sale of Data: napi96 does not sell, rent, or license your personal data to third-party marketers, data brokers, or advertisers under any circumstances. All third-party sharing is limited to what is strictly necessary for the operational and legal purposes described above.
napi96 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | 5 years from account closure |
| KYC verification documents | 5 years from account closure |
| Financial transaction records | 5 years from the date of the transaction |
| Gaming and betting history | 3 years from account closure |
| Customer support communications | 2 years from the date of the communication |
| Technical and device logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Where retention beyond the standard periods is required for the purpose of ongoing legal proceedings, regulatory investigations, or dispute resolution, napi96 will retain the relevant data until the matter is fully resolved. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with napi96's internal data disposal procedures.
napi96 takes the security of your personal data seriously and implements a multi-layered technical and organisational security framework to protect it against unauthorised access, accidental loss, disclosure, or destruction. Key security measures include:
Your Responsibility: While napi96 takes extensive measures to protect your data, you also play a role in keeping your account secure. Use a strong, unique password for your napi96 account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect unauthorised access, contact [email protected] immediately.
napi96 uses cookies and similar tracking technologies to deliver, personalise, and improve the Platform experience. Cookies are small text files stored on your browser or device when you visit the Platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the Platform to function. These enable session management, login state, and security features. Cannot be disabled without breaking core functionality. | Session / up to 30 days |
| Functional | Remember your preferences such as language, display settings, and last-visited game category to provide a more personalised experience. | Up to 1 year |
| Analytical | Collect aggregated, anonymised data about how Members use the Platform — which pages are visited most, where users drop off in the registration flow, and overall performance metrics — to help napi96 improve the service. | Up to 2 years |
| Security | Detect and prevent fraudulent activity, bot traffic, and suspicious login attempts by associating your session with a known device fingerprint. | Session / up to 90 days |
You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Platform — in particular, disabling essential cookies will prevent you from logging in to your account. For instructions on managing cookies in your specific browser, refer to the help documentation for that browser.
As a Member of the napi96 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact napi96 at [email protected] with the subject line "Data Rights Request" and include your registered username and a brief description of your request.
Response Commitment: napi96 commits to acknowledging all data rights requests within 5 business days and to providing a substantive response within 30 calendar days. Where a request is complex or numerous, napi96 may extend the response period by a further 30 days, in which case you will be notified of the extension and the reason for it.
The napi96 Platform is strictly intended for adults aged 21 years and over. napi96 does not knowingly collect, store, or process the personal data of any individual under the age of 21. If we become aware that personal data belonging to a minor has been submitted — whether through a fraudulent registration, misrepresentation of age, or any other means — we will immediately suspend the relevant account, void any associated transactions, and securely delete the personal data in question.
Parents and guardians who believe that a minor in their care has registered an account with napi96 are urged to contact [email protected] immediately so that the account can be identified, suspended, and all data securely erased without delay.
21+ Only: By registering on napi96, you confirm that you are at least 21 years of age. napi96 conducts age verification on all accounts as part of the KYC process and will void any account found to belong to an underage individual.
The napi96 Platform does not contain links to external third-party websites for marketing or referral purposes. Where third-party game content is embedded within the Platform (such as live casino streams from Evolution Gaming or slot games from Pragmatic Play), the game interface is delivered within the napi96 environment and is governed by the data processing agreements between napi96 and those studios.
If you navigate away from the napi96 Platform to any third-party website — for example, by typing a URL directly into your browser — this Privacy Policy no longer applies to your activities on that external site. napi96 accepts no responsibility for the privacy practices of any third-party website and encourages you to review the relevant privacy policy before submitting any personal data on an external platform.
napi96 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When material changes are made, napi96 will notify active Members by email to the registered account address and/or by displaying a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage all Members to review this Privacy Policy periodically to stay informed about how napi96 protects their personal data. Continued use of the Platform following notification of any update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by napi96, please contact our data protection team through the following channels:
napi96's support and compliance team operates across all Indonesian time zones — WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) — with agents who are fluent in both English and Bahasa Indonesia to assist you effectively regardless of your location within Indonesia.
Data Rights Requests: When submitting a data rights request (access, erasure, rectification, portability, etc.), please include your registered username and a clear description of your request. This allows our compliance team to locate your data and process your request as efficiently as possible.
Six foundational principles that guide how napi96 collects, handles, and protects every Member's personal data every day.
Your personal information is never sold, rented, or traded to data brokers, advertisers, or any third party for commercial gain. Full stop. Your data exists solely to power your napi96 experience and meet our legal obligations.
Every byte of data you share with napi96 — from registration details to deposit instructions — travels over a 256-bit SSL-encrypted connection. Sensitive data at rest is stored using industry-standard encryption protocols.
Identity verification is conducted fairly, securely, and with minimal data footprint. KYC documents are retained only as long as legally required, then permanently deleted. We explain exactly why we need each document.
Access, rectification, erasure, portability, and objection rights are all honoured. Submit a data rights request to [email protected] and receive a substantive response within 30 calendar days — no friction, no runaround.
Data is kept only for as long as it is needed. Transaction records are held for five years to meet financial compliance requirements; technical logs roll off after 12 months. We do not hoard data indefinitely.
Questions about your data? napi96's bilingual (English and Bahasa Indonesia) support team is available around the clock via live chat and email to answer privacy queries and action data rights requests promptly.
Now that you understand how napi96 protects your personal data, you can enjoy our full range of games — from live casino and sportsbook to slot gacor titles — with complete confidence. Join over two million players across Jakarta, Surabaya, Medan, Bandung, Bali, and beyond who trust napi96 as their premier online gaming destination.